A Qualitative Paradigm of Pedagogical Research in Higher Education Evaluation
DOI:
https://doi.org/10.55707/ds-po.v39i3-4.151Keywords:
higher education, quality assessment, well-being at work, qualitative methods, pedagogical methodologyAbstract
Employee satisfaction in higher education has most commonly been monitored using a quantitative educational research methodology, such as rating scales and closed-ended surveys. However, a more in-depth insight into the personal reflections, views, and experiences of employees in the higher education sector requires the inclusion of a qualitative paradigm of educational research. In the paper, we present the results of a pilot project at the University of Maribor, in which a qualitative focus group interview was used to assess employee satisfaction. A group of 10 representatives of administrative services were interviewed. Based on the qualitative content analysis, the results showed a high level of employee satisfaction and belonging to the institution. Good interpersonal relationships, effective cooperation with different stakeholders, interest in work, and well-being at the workplace were shown to be key factors in job satisfaction among employees in the higher education sector. Participation in professional trainings and qualitative methodological approaches to quality assessment seem to be important strategies for improving work performance in higher education.
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